Network Status

This page contains details of major network outages that may be affecting Eurotel Broadband customers.

If you are experiencing a problem that is not explained on this page, please contact Eurotel Broadband Technical Support on 01422864040 .

Date	Time	Status	Category	Description
19/03/2010	09:13	OPEN	ADSL	Tiscali LLU Services Exchange Outage Supplier Reference: 3397253 Date of Outage: 19/03/2010 Start time: 09:13 Estimated Restore Time: Non Supplied MSO/Incident Classification: loss of card resilience incident. Number Of Customers Affected: Exchanges listed below in the London area. Services affected: LLU Impact to services: Total loss of services Description of Outage: sc-agg-rtr-7 outage. Multiple LLU exchanges affected. 999 emergency calls are still available. 3rd line IP team investigating Update: 12:45 - 19/03/2010 - Engineer due on site to replace the faulty supervisor card at 13:00 today. Update: 10:35 - 19/03/2010 - Service has been restored to the exchanges. The root cause was a failure on a supervisor card which failed to switchover to a resilient card. A manual switchover has been performed and a replacement card has been ordered. This incident is now changed from a P1 incident to a a loss of card resilience fault/incident. Geographic location of affected services: wandsworth SMPF/IPTV 237 59 willesden MPF/IPTV 428 63 merton-park SMPF/IPTV 241 45 richmond-kew SMPF/IPTV 139 28 north-finchley SMPF/IPTV 188 33 epsom MPF/IPTV 386 40 bayswater MPF/IPTV 1055 372 worcester-park MPF/IPTV 402 31 malden MPF/IPTV 457 28 lea-valley MPF/IPTV 353 15 ponders-end SMPF/IPTV 162 25 aberdare MPF/IPTV 376 0 wandsworth MPF/IPTV 880 134 southbank MPF/IPTV 380 94 merton-park MPF/IPTV 788 83 north-finchley MPF/IPTV 709 120 epsom SMPF/IPTV 161 33 putney SMPF/IPTV 236 57 shoreditch SMPF/IPTV 231 61 surbiton SMPF/IPTV 201 52 malden SMPF/IPTV 177 41 willesden SMPF/IPTV 175 63 wimbledon SMPF/IPTV 187 52 aberdare SMPF/IPTV 285 0 worcester-park SMPF/IPTV 223 55 tottenham MPF/IPTV 516 25 lower-holloway MPF/IPTV 588 123 tottenham SMPF/IPTV 189 45 ponders-end MPF/IPTV 387 16 cricklewood SMPF/IPTV 207 54 kingston SMPF/IPTV 234 61 bayswater SMPF/IPTV 208 78 kingston MPF/IPTV 607 67 surbiton MPF/IPTV 511 59 walton-on-thamesMPF/IPTV 665 30 hendon SMPF/IPTV 212 83 teddington SMPF/IPTV 174 39 colindale MPF/IPTV 419 61 cricklewood MPF/IPTV 725 172 shoreditch MPF/IPTV 592 59 putney MPF/IPTV 968 113 lower-holloway SMPF/IPTV 185 87 walton-on-thamesSMPF/IPTV 265 51 wimbledon MPF/IPTV 724 61 richmond-kew MPF/IPTV 409 54 southbank SMPF/IPTV 101 49 teddington MPF/IPTV 340 45 hendon MPF/IPTV 372 142
16/03/2010	09:29	OPEN	ADSL	No connection issues Following last nights incident we are seeing a number of customers struggling to connect to our suppliers due to stale sessions. If powering your router down for a few minutes doesnt resolve this then please enter the bt test details into your router, connect for a minute and then reconnect with your own details. If you need help doing this then please contact the helpdesk. The BT test details are as follows. Username- bt_test@startup_domain, password- test Thank you for your patience.